Shipping policy
We currently ship only within Hong Kong!
Door–to-door delivery, with SF Express, within Hong Kong (excluding Lamma Island, Cheung Chau, Peng Chau and restricted districts).
Delivery schedule
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Orders will be prepared and dispatched within 3 working days.
- Orders received on a public holiday will be processed on the following working day.
- If, for any instance, Aokomi is closed or taking a break, deliveries will resume as usual on the next working business day.
Delivery fee (SF Express - Air-conditioning Delivery only for matcha products)
- FREE delivery for orders over HKD $800 (exclude delivery fee).
- $60 fee for orders below HKD $800.
Order Tracking:
Once your order is picked up by courier, you will receive a tracking number via email. You can track your order through the carrier's website.
Lost or Damaged Packages:
We do not accept returns. lost or damaged products are not our responsibility once they have been picked up or delivered. Please contact the courier for any issues.
Changes & Cancellations:
If you need to change or cancel your order, please contact us as soon as possible at hello@aokomi.co. Once the order has been processed or shipped or delivered, we may not be able to make changes.
Weather Advisory
Delivery arrangements during inclement weather will be subject to the announcements on the SF Express website.
International order
We currently do not offer shipping outside of Hong Kong. Stay tuned.
